Return Exchange policy
Return and Exchange Policy
At alhassancreations, customer satisfaction is our top priority. We are pleased to offer a straightforward return and exchange policy under the following conditions:
Incorrect Item Received: If the item you receive does not match the one you originally ordered, we will accept the return.
Color or Size Mismatch: If the color or size of the item differs from what you ordered, we will facilitate an exchange.
Defective Item: If the item arrives damaged or defective, we will arrange for a return or exchange.
Please note, returns and exchanges are only accepted within 24 hours of receipt. To process your return or exchange, ensure that the item meets the above criteria. Once verified, we will either issue a full refund or provide a replacement suit, as per your preference.
For any further assistance, please contact our customer service team.